Terms of Service – illegalstore

I. INTRODUCTORY PROVISIONS

These General Terms and Conditions (hereinafter referred to as "Terms and Conditions") govern the legal relationship concerning the sale and purchase of goods on the basis of a distance contract concluded through the online platform www.illegalstore.pl (hereinafter referred to as "Agreement"), unless the contracting parties agree otherwise in writing.
The operator of the online platform and the seller is: RSsales s.r.o., place of business: ČSA: 1301/31, 024 04 Kysucké Nové Mesto, Slovak Republic, Registration Number (IČO): 56901062, Tax Identification Number (DIČ): 2122492471 (hereinafter referred to as "Seller").
The Seller is a merchant, meaning a person who acts in connection with the Agreement, any obligations arising from it, or in commercial practice within the scope of their business activity or profession, including through another person acting on their behalf or for their account.
Any natural or legal person, whether a consumer or another business operator, may conclude an Agreement with the Seller for the purchase of goods through the online platform www.illegalstore.pl (hereinafter referred to as "Buyer").
A "Consumer" is a natural person acting in connection with the Agreement and any obligations arising from it, or in commercial practice, not acting within the scope of their business activity or profession (hereinafter referred to as "Consumer").
The "online shop" means the online platform www.illegalstore.pl, where the Seller offers goods and enables the Buyer to submit an offer to conclude an Agreement (hereinafter referred to as "online shop").
The Seller may be contacted by telephone at +421 940 598 804 or by email at admin@illegalstore.pl.
To assert rights for product defects, withdrawal from the Agreement, requests for remedies, or to submit other concerns to the Seller, contact the Seller at: ČSA: 1301/31, 024 04 Kysucké Nové Mesto, Slovak Republic, or by email at admin@illegalstore.pl.
The competent supervisory authority is the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia), Inspection Office for the Žilina Region, address: Predmestská 71, P.O.BOX 89, 011 79 Žilina 1, Department of Supervision. Tel: +421 41 763 21 30, +421 41 724 58 68, https://www.soi.sk.

II. ORDER AND CONCLUSION OF AGREEMENT

The goods offered in the online shop (hereinafter referred to as "Goods") are normally supplied by the Seller and are available within the delivery period specified in Article VI, Section 2 of these Terms and Conditions. The main characteristics of each product are stated directly on the online shop.
The Buyer orders Goods by completing and submitting a form in the online shop (hereinafter referred to as "Order").
No later than at the beginning of the Order creation process, the Seller shall ensure that the online platform displays clear and legible information regarding any limitations on delivery or provision of Goods, and information about the payment methods available to the Buyer for payment of the purchase price.
To place an Order, the Buyer must select the desired Goods, quantity, delivery method, and payment method. By confirming the Order, the Buyer submits a binding offer to the Seller to conclude an Agreement.
By submitting the Order to the Seller, the Buyer confirms their consent that these Terms and Conditions will apply to the Agreement concluded between them and the Seller in the online shop, including the application of claims for product defects, and that they have been informed that after submitting the Order, they are obligated to pay the purchase price (by clicking "Order with payment obligation").
By submitting the Order to the Seller, the Consumer confirms that the Seller has fulfilled their information obligations in a timely and proper manner in accordance with Section 5 and Section 15 of Act No. 108/2024 Coll. on consumer protection and on the amendment and supplement to certain laws (hereinafter referred to as the "Consumer Protection Act").
The Agreement is considered concluded upon acceptance of the Order by the Seller, of which the Buyer is informed by an email notification sent by the Seller to the Buyer without undue delay after receipt of the Order and verification of product availability and delivery date.
The acceptance of the Order according to Article II, Section 7 of these Terms and Conditions contains: a unique Order number, the name, quantity and price of the ordered Goods, the delivery method and delivery price, and the total Order price. Along with the acceptance of the Order, the Buyer is also provided with a copy of these Terms and Conditions.
The Seller determines the order in which received Orders are processed.
Any costs incurred by the Buyer in using distance communication means in connection with the conclusion of the Agreement (such as internet connection costs or telephone communication costs) are borne by the Buyer themselves.
Any communication related to the Order or Agreement is sent by the Seller to the email address provided by the Buyer in the Order.

III. CANCELLATION OF ORDER AND MODIFICATIONS TO AGREEMENT

The Buyer may cancel the Order until the moment of its acceptance by the Seller, either by telephone or in writing (by email or post). The Seller shall confirm the cancellation to the Buyer by telephone or in writing (by email or post).
The Buyer may request a modification or cancellation of the Order by telephone or in writing (by email or post) even after acceptance of the Order by the Seller, but always before dispatch of the Goods. The Seller shall promptly inform the Buyer by telephone or in writing (by email or post) whether it will comply with this request; this does not affect the Consumer's right to withdraw from the Agreement.
The Seller is entitled to unilaterally cancel an Order that cannot be binding accepted due to incorrect information in the Order, in particular if the Buyer's email address or telephone number is incorrect, or if the information provided appears clearly incorrect or false, or if it is impossible to communicate or send the binding acceptance of the Order to the Buyer.
Within 14 days of canceling the Order, the Seller shall refund the Buyer all payments received in relation to the canceled Order via bank transfer to the Buyer's account.
The Seller is not obligated to conclude an Agreement with the Buyer.

IV. CONSUMER'S RIGHT TO WITHDRAW FROM AGREEMENT

The Consumer is entitled to withdraw from the Agreement in accordance with Section 19 and subsequent sections of the Consumer Protection Act without providing any reason. The Consumer is entitled to withdraw from the Agreement within 14 days from the day of receipt of the Goods, that is from the day when the Consumer or a person authorized by them (excluding the carrier) received (i) all parts of the ordered Goods, (ii) the goods that were delivered last if Goods ordered by the Consumer in one Order are delivered separately, (iii) the last part or the last piece if the Goods consist of multiple parts or pieces, (iv) the first goods if Goods are delivered repeatedly over a period (hereinafter referred to as the "withdrawal period"), without providing any reason.
The Consumer may withdraw from the Agreement before the withdrawal period commences.
To exercise the right to withdraw from the Agreement, the Consumer must inform the Seller of their decision to withdraw from the Agreement by way of a clear statement. This can be done by letter sent to: Radoslav Šmehyl, ČSA: 1301/31, 024 04 Kysucké Nové Mesto, Slovak Republic, or by email sent to admin@illegalstore.pl. The Consumer may use the provided withdrawal form for this purpose.
The withdrawal period is observed if the Consumer sends the notification of the exercise of the right to withdraw from the Agreement on the last day of the withdrawal period.
In case of doubt regarding delivery, the notification of withdrawal sent by the Consumer is deemed to be delivered upon expiration of time reasonable for the means of delivery used, provided the Consumer can prove that the withdrawal notification was sent to the address specified in Article IV, Section 3 of these Terms and Conditions. The notification of withdrawal is deemed delivered on the day it is sent to the Seller at the address specified in Article IV, Section 3 of these Terms and Conditions, if a postal item containing the withdrawal notification cannot be delivered to the Seller for reasons under Act No. 324/2011 Coll. on postal services.
The Consumer may withdraw from the Agreement only in relation to specific Goods or Goods if the Seller has delivered multiple Goods under the Agreement.
The burden of proof regarding the exercise of the right to withdraw from the Agreement rests with the Consumer.
The Consumer is obligated to return the Goods to the Seller within 14 days of withdrawal from the Agreement, sending them to: ČSA: 1301/31, 024 04 Kysucké Nové Mesto, Slovak Republic. The return period is observed if the Goods are handed over to the carrier no later than the last day of this period. The Consumer is obligated to return the Goods to the Seller together with all accessories and documentation.
The Seller is obligated to refund the Consumer all payments received under or in connection with the Agreement without undue delay, no later than 14 days from receipt of the withdrawal notification, including transport costs, delivery and postage costs and other costs and fees in the extent corresponding to the withdrawal from the Agreement, using the same payment method the Consumer used for the payment. This does not apply to additional costs if the Consumer chose a different type of delivery than the cheapest standard delivery method offered by the Seller, whereby additional costs means the difference between the delivery costs chosen by the Consumer and the delivery costs of the cheapest standard delivery method offered by the Seller. The Seller is not obligated to refund the Consumer these payments before the Goods are delivered to them or until the Consumer proves that they have returned the Goods to the Seller.
Following withdrawal from the Agreement, the Consumer bears the costs of returning the Goods, including the costs of returning Goods that cannot be returned by post due to their nature.
The Consumer is responsible for any decrease in the value of the Goods resulting from handling that exceeds the handling necessary to determine the nature, characteristics, and functionality of the Goods.
If the Consumer withdraws from the Agreement without justification, the Seller shall return the Goods to them. The Consumer bears the costs of such return.
⚠️ Important: In accordance with Section 19, Subsection 1 of the Consumer Protection Act, the Consumer cannot withdraw from an Agreement, the subject matter of which is in particular:
1. The supply of or provision of Goods, the price of which depends on fluctuations in financial markets that the Seller cannot influence and which may occur during the withdrawal period;
2. The supply of Goods manufactured according to the Consumer's specifications or Goods made to order;
3. The supply of Goods subject to rapid deterioration or spoilage;
4. The supply of Goods sealed in protective packaging that is not suitable to return for health or hygiene reasons, if the protective packaging has been broken after delivery;
5. The supply of Goods which, due to their nature, can be inseparably mixed with other goods after delivery.

V. PRICE AND PAYMENT TERMS

The sale prices and unit prices of Goods are stated in the online shop including value-added tax, unless expressly stated otherwise. If any other costs (for transport, delivery, postage and other costs and fees) are added to the price of the Goods, the Buyer is informed of their amount no later than before submitting the Order to the Seller.
The Buyer is obligated to pay the Seller the purchase price of the Goods and any other costs agreed in the Agreement by way of cash payment at the Seller's premises, cash on delivery at the place of delivery, or by bank transfer to the Seller's account specified in the binding acceptance of the Order.
The tax document, which serves as a warranty document (warranty certificate), must be delivered by the Seller to the Buyer no later than together with the Goods in written or electronic form.
The payment date is the day when the entire purchase price is credited to the Seller's account.
If the Buyer pays the Seller the purchase price for the ordered Goods, they are entitled to withdraw from the Agreement and request a refund of the purchase price only in accordance with the applicable legal regulations.

VI. DELIVERY CONDITIONS

On the basis of the accepted Order, the Seller is obligated to deliver the Goods to the Buyer in the agreed quantity, quality and timeframe, and to package them or prepare them for transport in such a manner that their protection is ensured. The Seller is also obligated to ensure that the delivered Goods comply with the requirements set by applicable legal regulations.
The Seller is obligated to deliver the Goods to the Buyer within a period no later than 30 days from the conclusion of the Agreement, that is from the acceptance of the Order. If the Seller fails to deliver the Goods to the Buyer within this period, the Buyer is entitled to withdraw from the Agreement.
If the Seller is unable to deliver the Goods within the period specified in Article VI, Section 2 of these Terms and Conditions, they are obligated to contact the Buyer by telephone or email, inform them of this fact, and agree with them on further procedure, which may include cancellation of the Order and refund of payment or extension of the delivery period.
The documents necessary for receipt and use of the Goods and any other documents prescribed by applicable legal regulations (warranty certificate, delivery note, tax document) must be delivered by the Seller to the Buyer no later than together with the Goods in written or electronic form.
The Seller delivers Goods through a contracted delivery company.
The Buyer is obligated to receive the Goods at the location specified as the delivery address in the Order, unless they agree otherwise with the Seller in writing (by email or post) or by telephone.
If the delivery location is the Seller's business premises, the Buyer is obligated to receive the Goods within 7 business days, unless the contracting parties agree otherwise in writing (by email or post) or by telephone. If the Buyer does not receive the Goods within 7 days after the expiration of the period specified in the acceptance of the Order, the Seller is entitled to withdraw from the Agreement and sell the Goods to a third party. At the same time, the Seller is entitled to charge the Buyer storage fees at the rate of €25 as compensation for storage of the ordered Goods (€3.50 for each day of storage). The deposit for the agreed Goods paid by the Buyer shall be credited in full towards the storage fees that the Buyer is obligated to pay to the Seller.
The Buyer is obligated to inspect the Goods immediately upon delivery. If the Buyer discovers that the Goods packaging is mechanically damaged, they must report this fact to the delivery company and inspect the Goods in their presence. If the Buyer discovers damage to the Goods, they are entitled to refuse to accept the Goods. The method of handling such a complaint shall be agreed upon by the Seller and the Buyer without undue delay.
The Goods are deemed delivered at the moment of physical receipt of the Goods by the Buyer or a person authorized by them, or upon refusal to accept the Goods, which the delivery company shall record in the delivery protocol, or if the Goods are not received within the period set by the delivery company, if these Terms and Conditions do not provide otherwise in the case of receipt by the Consumer.
The Buyer acquires ownership of the Goods upon full payment of the entire purchase price for the Goods or upon its receipt, whichever occurs later. Upon receipt of the Goods, the risk of accidental loss and deterioration transfers to the Buyer.
Until the transfer of ownership rights from the Seller to the Buyer, the Buyer, who has the Goods in their possession, shall perform all duties of a custodian of the property and is obligated to safely keep the Goods at their own expense and mark them so that they are identifiable as Seller's Goods in all circumstances.
Ownership of the Goods and the risk of accidental loss, deterioration and damage transfers to the Consumer at the moment of delivery.

VII. WARRANTIES, COMPLAINT HANDLING AND CUSTOMER SUPPORT

The warranty conditions for the Goods or the conditions for asserting claims for product defects purchased by the Consumer in the online shop are specified in the Complaint Procedure in accordance with Article VIII of these Terms and Conditions.
The rights and obligations arising from asserting claims for product defects, as well as the procedure and method of handling these claims in other cases, are governed by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code (hereinafter referred to as the "Commercial Code"), and other related legal regulations governing the assertion of product defect claims between business entities.
Complaints and concerns from Consumers that do not constitute assertions of product defect claims are handled by the Seller without undue delay upon receipt, and the Consumer is informed of the outcome of the handling within 30 days from the date of receipt using the same communication means by which they were delivered to them.

VIII. COMPLAINT PROCEDURE

The provisions of this complaint procedure, including the warranty provided, apply exclusively to Goods purchased by the Consumer in the online shop www.illegalstore.pl.
The rights and obligations arising from asserting claims for product defects, as well as the procedure and method of handling these claims in other cases, are governed by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code, and other related legal regulations governing the assertion of product defect claims between business entities.
Goods have defects if:
1. They do not conform to the agreed requirements as defined in Section 616 of the Civil Code;
2. They do not conform to general requirements as defined in Section 617 of the Civil Code, unless the Seller explicitly informed the Consumer at the time of conclusion of the Agreement that a certain characteristic of the Goods does not conform to general requirements, and the Consumer explicitly and specially agreed with this non-conformity;
3. Their use is prevented or limited by rights of third parties, including intellectual property rights.
A change in the characteristics of the Goods resulting from wear and tear, improper use, insufficient or inappropriate maintenance, natural changes in the materials from which the Goods are made, damage caused by the Consumer or a third party, or other improper interference shall not be considered a defect.

A. WARRANTY LIABILITY

The Seller is liable for defects that the Goods have at the time of delivery and which manifest themselves within two years from the date of delivery, unless a different consumption date or minimum shelf life date is marked on the Goods. If a defect manifests itself within this period, it is presumed that the Goods had this defect at the time of delivery. This presumption does not apply if the contrary is proven or if this presumption is inconsistent with the nature of the Goods or the defect.

If the Seller is liable for a defect in the Goods, the Consumer has the right to remedy the defect by repair or replacement, the right to an appropriate price reduction, or the right to withdraw from the Agreement.

The Consumer may assert rights for product defects only if they reported the defect within two months of discovering the defect, no later than within the period specified in the first paragraph of this Article.

The Consumer has the right to reimbursement of reasonably incurred costs that arose in connection with reporting the defect, for which the Seller is liable, and asserting rights for product defects. The Consumer must assert this right with the Seller no later than two months after delivery of the repaired or replacement Goods, payment of a price reduction, or refund after withdrawal from the Agreement, otherwise the right shall expire. A court may award appropriate financial compensation to the Consumer at their request if they successfully assert their product defect rights in court.

The assertion of product defect rights does not exclude the Consumer's right to compensation for any damage caused by the defect.

A defect may be reported to the Seller together with a copy of the tax document and a statement of the reason for the complaint by post at: RSsales s.r.o., place of business: ČSA: 1301/31, 024 04 Kysucké Nové Mesto, Slovak Republic. For this purpose, the Consumer may use the provided sample defect report form.

The Seller shall provide the Consumer with written confirmation of reporting a defect without undue delay after the Consumer reports the defect. In the confirmation of defect reporting, the Seller shall state the period within which the defect will be remedied. The period stated in the previous sentence shall not exceed 30 days from the date of reporting the defect, unless a longer period is justified by an objective reason beyond the Seller's control.

If the Seller refuses to accept liability for defects, they shall inform the Consumer in writing (by email or post) of the reasons for this refusal. If the Consumer proves the Seller's liability for a defect by expert assessment or professional opinion issued by an accredited person, an authorized person, or a notified person, they may report the defect again, and the Seller cannot refuse to accept liability for the defect.

B. DEFECT REMEDIATION

The Consumer has the right to choose remediation of the defect by replacement of the Goods or repair. The Consumer cannot choose a method of defect remediation that is not possible or would cause the Seller unreasonable costs compared to another method of remediation, considering all circumstances, in particular the value the Goods would have without the defect, the seriousness of the defect, and whether the other method of remediation would cause significant hardship to the Consumer.
The Seller may refuse to remediate the defect if neither repair nor replacement is possible or would require unreasonable costs considering all circumstances, including those specified in Section 1 of this Article.
The Seller shall repair or replace the Goods within a reasonable period after the Consumer reports the defect, free of charge, at its own expense, and without causing significant hardship to the Consumer, taking into account the nature of the Goods and the purpose for which the Consumer required the Goods. A reasonable period means the shortest time needed by the Seller to assess the defect and repair or replace the Goods, considering the nature of the Goods and the nature and seriousness of the defect.
For repair or replacement, the Consumer shall deliver or provide the Goods to the Seller or a person designated by the Seller. The costs of taking receipt of the Goods are borne by the Seller.
The Seller shall deliver the repaired Goods or replacement Goods to the Consumer at its own expense in the same or similar manner as the Consumer delivered the defective Goods to the Seller, unless the parties agree otherwise. If the Consumer does not receive the Goods within six months from the day they should have received them, the Seller may sell the Goods. If the Goods are of significant value, the Seller shall inform the Consumer in advance of the intended sale and provide them with a reasonable additional period to receive the Goods. The Seller shall promptly pay the Consumer the proceeds from the sale of the Goods after deducting the costs reasonably incurred for their storage and sale, if the Consumer asserts the right to a share of the proceeds within a reasonable period specified by the Seller in its notice of intended sale. The Seller may destroy the Goods at its own expense if they cannot be sold or if the expected proceeds from the sale will not be sufficient to cover the costs reasonably incurred by the Seller for storage and the costs necessarily incurred for sale.
In the event of remediation of the defect by replacement of the Goods, the Seller has no right to compensation for damage caused by normal wear and tear of the Goods and for remuneration for normal use of the Goods prior to replacement.
The Seller shall also be liable for defects in the replacement Goods.

C. PRICE REDUCTION AND WITHDRAWAL FROM AGREEMENT

The Consumer has the right to an appropriate price reduction or may withdraw from the Agreement even without granting an additional reasonable period if:

The Seller did not repair or replace the Goods;
The Seller did not repair or replace the Goods in accordance with Section 623, Subsections 4 and 6 of the Civil Code;
The Seller refused to remediate the defect in accordance with Section 623, Subsection 2 of the Civil Code;
The Goods have the same defect despite repair or replacement;
The defect is of such a serious nature that it justifies an immediate price reduction or withdrawal from the Agreement;
The Seller declared or it is evident from the circumstances that they will not remediate the defect within a reasonable period or without causing significant hardship to the Consumer.

When assessing the Consumer's right to a price reduction or withdrawal from the Agreement in accordance with the above points, all circumstances shall be considered, in particular the type and value of the Goods, the nature and seriousness of the defect, and whether it can be reasonably expected of the Consumer to trust in the Seller's ability to remediate the defect.

A price reduction must be appropriate to the difference between the value of the Goods sold and the value the Goods would have without defects.

The Consumer cannot withdraw from the Agreement according to Article VIII, Section 20, if the Consumer contributed to the occurrence of the defect or if the defect is minor. The burden of proof that the Consumer contributed to the occurrence of the defect and that the defect is minor rests with the Seller.

If the Agreement concerns the purchase of multiple Goods, the Consumer may withdraw from it only in relation to the defective Goods. In relation to other Goods, the Consumer may withdraw from the Agreement only if it cannot be reasonably expected that they would want to keep the other Goods without the defective Goods.

Following withdrawal from the Agreement or part thereof, the Consumer shall return the Goods to the Seller at the Seller's expense.

The Seller shall refund the Consumer the purchase price no later than 14 days after the Consumer returns the Goods to the Seller or proves that they have sent the Goods to the Seller, whichever occurs first.

The Seller shall refund the purchase price to the Consumer or pay the price reduction using the same payment method the Consumer used to pay the purchase price, unless the Consumer explicitly agrees to a different payment method. The Seller shall bear all costs associated with the refund.

The Seller has no right to compensation for damage caused by normal wear and tear of the Goods and for remuneration for normal use of the Goods prior to withdrawal from the Agreement.

D. COMPENSATION OF SELLER'S COSTS

If the defect, for which the Seller is liable, is a consequence of the action or omission of another person in the same supply chain, the Seller has the right to seek reimbursement of reasonably incurred costs that resulted from the Consumer's report of the defect and assertion of product defect rights.

IX. ALTERNATIVE DISPUTE RESOLUTION

The Consumer has the right to submit a request for remedies to the Seller if a dispute arises between the Consumer and the Seller from the assertion of product defect rights or if the Consumer believes the Seller has violated other Consumer rights.
The Consumer has the right to submit a proposal for initiating alternative dispute resolution with a subject of alternative dispute resolution if the Seller responded negatively to the request in Section 1 of this Article or did not respond within 30 days from the date of sending the request.
Alternative dispute resolution is a procedure of a subject of alternative dispute resolution aimed at achieving amicable resolution of a dispute between the parties, that is between the Consumer and the Seller.
The authority (subject) of alternative dispute resolution is, in accordance with applicable legal regulations, the Slovak Trade Inspection Authority, Bajkalská 21/A, 827 99 Bratislava 27, www.soi.sk, or another competent authorized legal entity listed in the list of subjects of alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic, available at https://www.mhsr.sk.
The Consumer can obtain information about the conditions and platform for alternative dispute resolution at: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi.
The Consumer may submit a proposal to initiate alternative dispute resolution also through the alternative dispute resolution platform – see Article 14, Subsections 1 and 2 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, amending Regulation (EC) No. 2006/2004 and Directive 2009/22/ES (Regulation on Online Consumer Dispute Resolution) (OJ EU L 165, 18 June 2013). Link to the platform: https://ec.europa.eu/consumers/odr.
The European Consumer Centres Network in your country can explain your rights, help you resolve a dispute with a Seller located in another EU country, Iceland, or Norway, and advise you on where to turn if they cannot assist. The European Consumer Centres Network is a network of independently managed offices co-financed by the European Commission: https://ec.europa.eu/info/live-work-travel-eu/consumer-rights-and-complaints.

X. PERSONAL DATA PROTECTION

The Seller, when concluding and performing the Agreement and asserting rights arising from it, or in other activities related to the operation of the online shop, processes the personal data of the Buyer and other persons in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation). See Privacy Policy.
If the Buyer provides the Seller with personal data of other persons, they must have an appropriate legal basis for providing such personal data, the existence of which they are obligated to prove to the Seller upon request. The Buyer is also responsible for ensuring that such persons have been previously informed of the provision of their personal data to the Seller, as well as that the information about the processing of personal data by the Seller is published on the website of the online shop.

XI. FINAL PROVISIONS

The Seller reserves the right to modify these Terms and Conditions at any time without prior notice. Any modifications to these Terms and Conditions take effect on the day of their publication on the website www.illegalstore.pl. Legal relationships arising from the Agreement are always governed by the Terms and Conditions in effect at the time of acceptance of the Order for Goods.
These Terms and Conditions are an integral part of the Agreement. If the Seller and the Buyer conclude a separate written Agreement in which they agree on conditions different from these Terms and Conditions, the provisions of the Agreement shall take precedence over the provisions of these Terms and Conditions.
Questions not expressly addressed by these Terms and Conditions and/or the Agreement are governed by the legal order of the Slovak Republic, and in the case of a legal relationship between the Seller and the Consumer, in particular by Act No. 40/1964 Coll., the Civil Code (hereinafter referred to as the "Civil Code") and the Consumer Protection Act, and in the case of a legal relationship between the Seller and a Buyer who is a business operator, in particular by the Commercial Code.

Terms and Conditions